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Email: office@twip.cc
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Hosted Virtual Call Centers

twip.cc (TeleWorker Internet Protocol ContactCenter) is a turnkey virtual call centre solution with a successful methodology to manage branch offices, offshore locations and home work places with homogenous quality standards.

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Predictive Dialer Foto

Predictive Dialer

The twip.cc predictive dialer automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. The predictive dialer dials ahead of the agents becoming available by matching a forecast number of available agents with a forecast number of available called parties (being customers actually picking up). The matching and dialing ahead perspectives provide a large increases in agent productivity.

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Voice Recording Foto

Voice Recording

Every call, including voice over IP calls, can be recorded for quality assurance purposes. The agent can additionally mark important parts of a conversation (for example when the customer agrees to buy a product) and the team leader can download them in a zip file.

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Voice over IP Foto

Voice over IP

Whether agents take incoming calls ("inbound"), make outbound calls, or both ("blended"), call centers and agents don't need more than a PC, a headset and broadband internet.

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Call Center World 2007 Logo

twip.cc Exhibited at the Call Center World 2007 in Berlin

The twip.cc boot attracted many visitors which particulary enjoyed trying out the live system. The easy to understand user interface, simple structure and easy setup were frequently complimented on by our visitors.

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